Job Snapshot


Location:
Hyderabad
Work Type:
Contract
Category:
I.T/Communications
Job ID:
55545

Job Summary

Allegis Group is hiring for the following position for one of the Client CompanyJob Title: Technical Operation Analyst

 Responsibilities 

  • Handles contacts from one or more lines of business.
  • May serve as a resource to less experienced staff.
  • May provide on-the-job training.
  • Resolves most complex technical issues without additional assistance.
  • Contributes to knowledge management enrichment.
  • At direction of manager, may assist in training and business development projects.
  • Handles contacts from one or more lines of business.
  • May serve as a resource to less experienced staff.
  • May provide on-the-job training.
  • Resolves most complex technical issues without additional assistance.
  • Contributes to knowledge management enrichment.
  • At direction of manager, may assist in training and business development projects.
  • Recognizes the opportunity for efficiency gains through relationships with both internal and external partners by escalating to management for further action. 
  • Acts upon opportunities to update the knowledge base.
  • Shares information with team and other support partners                                               
  • Proactively seeks information about our customers, partners and internal areas within TC.
  • Takes information from LOB team members and works to educate team on the issues they face                                    
  • Demonstrates an in-depth understanding of the computer systems and processes needed to perform work
  • Builds a reputation as a recognized expert and support resource in a specific line of support.

Skills required: -

  • 2 to 4 years of relevant experience in International Voice Process.
  • Easily grasp and communicate complex ideas.
  • Excellent problem-solving skills.
  • Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365
  • Knowledge of computer Hardware and Software troubleshooting

Experience: -2 to 4 years of relevant experience in International Voice Process, desktop support.

Job Location: -Hyderabad & Bangalore

Shift Timing: - US shift timing (should be comfortable with rotational shift)

Notice Period: - Immediate joiner

About Aston Carter:

•         Aston Carter is a wholly owned subsidiary of Allegis group which is $12.5billion global staffing and recruiting company.

•         Aston Carter was acquired by Allegis in the year 2011 and expanded to APAC including India in 2017.

•         Aston Carter focus on recruiting business professionals across various disciplines like Accounting and Finance, Sales, Operations, Audit, Risk and compliance, and Banking and financial services

•         We work with many fortunes 500 customers across the globe and currently working with 20+ global clients in India which are predominantly in Banking and financial services sector to name a few, Visa, Morgan Stanley, JPMC, Fidelity, Wells Fargo, Myntra etc.,

•         We have 2000 candidates working out of different clients globally and over 100+ in India.

•         We have our presence in 90+ locations globally and in India we are in Bangalore, Mumbai, Pune, Chennai as well as Hyderabad