Job Snapshot

Work Type:
Helpdesk & Support
Job ID:

Job Summary

Technical Support:As part of the technical support team, the work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative. Technology Team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change

Work you’ll do• Focus on delivering world class customer service to every customer coming at the ITS Walk-up.• Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.• Install and configure firm-standard images on laptops & desktops.• Interface with outside customers and vendors as required• Follow direction of immediate supervisors or managers to implement new technology.• Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.• Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.• Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.• Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).• Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.

Qualifications Required:• B. Tech, BE & Engineering Graduates• Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.

• ITIL – Certification
• Microsoft MCITP – Certification

Office Address: 

Hyderabad: Deloitte – Meenakshi Towers, Gachibowli

Bangalore: Block B, Salarpuria Softzone, 2nd floor, Bellandur Bangalore

Work Timings: Rotational shift

Notice Period: Immediate to 30 days
Experience: 0-4 Years

About Aston Carter

At Aston Carter, we have an unrivalled commitment to deliver world-class professional talent and staffing services to our clients. Aston Carter is a distinguished global provider of top talent to companies requiring highly specialised professionals across a range of disciplines, including Accounting & Finance, Banking & Financial Services, Business Support, Communications, Digital, Human Resources, Marketing, Operations, and Sales. Aston Carter is an Allegis Group company. We embrace people from diverse backgrounds. Together we create an inclusive workplace where employees can bring their authentic self to work every day and thrive for success.