Job Snapshot

Work Type:
Helpdesk & Support
Job ID:

Job Summary

L2 Tech Support Analyst :

As part of the Tech Support team, one should be responsible to accomplish various Customer support task at the ITS walk-up to deliver world class customer service. Which takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local office. In order to be successful, Analyst will need to have strong collaboration and communication skills and must be comfortable to collaborate and engage with people.

What will you get to learn?
• Opportunity to work in one of our leading projects in Technical Support domain.
• Opportunity to gain experience in one of the Leading MNC.

Skills Required (Mandatory):
• 2+ years of hands-on experience in Tech Support.
• Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. .
• Basic knowledge of overall network/systems security

Good to have Skills:
• ITIL – Certification
• Microsoft MCITP – Certification
• A / N+ Certification a plus
• Industry certifications such as Dell or HP a plus

Experience: 2 - 5 Years
Job Location: Hyderabad
Work Timings: General shift
Notice Period: Immediate to 30 days

Roles and Responsibilities

• Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
• Provides Hardware and Application Support, Asset management
• Install and configure firm-standard images on laptops & desktops.
• Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
• Maintains other technology related updates to enhance the customer relationship.
• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
• Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).
• Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.

About Aston Carter

At Aston Carter, we have an unrivalled commitment to deliver world-class professional talent and staffing services to our clients. Aston Carter is a distinguished global provider of top talent to companies requiring highly specialised professionals across a range of disciplines, including Accounting & Finance, Banking & Financial Services, Business Support, Communications, Digital, Human Resources, Marketing, Operations, and Sales. Aston Carter is an Allegis Group company. We embrace people from diverse backgrounds. Together we create an inclusive workplace where employees can bring their authentic self to work every day and thrive for success.